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Returns and Refunds

Order cancellation

All orders can be canceled until they are fulfilled. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours.

Unfortunately, once the packaging and shipping process has started, it can no longer be canceled.


Your satisfaction is our #1 priority. Therefore,  you can request a refund no problem! If you did not receive the product within the guaranteed time—max. 10 days not including the 1 to 2 days processing—you can request a refund or a reshipment.

If you received the wrong item you can also request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund by sending us an email at We will arrange a free pickup.
    You can submit refund requests within 365 natural days after your purchase. 

    Some products may have a 2 year money-back guarantee. Refer to the product's page for more information.
    After we receive the product your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days approximately—depending on your bank.


    If, for any reason, you would like to exchange your product, perhaps for a different size in clothing—sometimes during holidays, we may have some sweaters, t-shirts, and socks for sale—or a different product colorway. You must contact us first, and we will guide you through the steps.

    Please do not send your purchase back to us unless we authorize you to do so, for organization process, of course.

     What happens with the product when it is returned to you?

    All returned products are decomposed and ethically recycled. We do not pack and sell used products.

    If you have any other questions, please contact us and we will do our best to help you out.