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Returns and Refunds

Order cancellation

Unfortunately, once the packaging and shipping process has started, it can no longer be canceled.


Your satisfaction is our #1 priority. Therefore,  you can always request a refund, no problem.

You can submit refund requests within 365 natural days after your purchase. Some products may have a 2-year money-back guarantee. Refer to the product's page for more information.

After we receive the product and we inspect it to make sure everything is in good condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 14 days approximately—depending on your bank.

Note: Filter Replacements for The Magic Feline Fountain are not eligible for returns/refunds.

If you did not receive the product within the guaranteed time—max. 10 days + 1 to 2 business days of processing—you can request a refund or a reshipment.

If you received the wrong item you can also request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund by sending us an email at We will arrange a free pickup.


    If, for any reason, you would like to exchange your product, perhaps for a different size in clothing—sometimes during holidays, we may have some sweaters, t-shirts, and socks for sale—or a different product colorway. You must contact us first, and we will guide you through the steps.

    Please do not send your purchase back to us unless we authorize you to do so—for organization purposes.

    What happens with the product when it is returned to you?

    All returned products are decomposed and ethically recycled or donated to a cat in need. 

    If you have any other questions, please contact us and we will do our best to help you out.