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Technical FAQ

Do you have a phone number I can contact?

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look at our Help Center to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you. Please submit a request via email by clicking HERE.

Delayed order confirmation emails

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t worry! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.

If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team by clicking HERE so that we may assist you further.

How can I unsubscribe from your emails/newsletters?

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.

If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team.

There are parts of your website that don't work. Can you please fix it?

Even though we strive for perfection, we are not perfect. If you find a bug or a section of our website that doesn't work, please let us know and we will fix it ASAP! Thank you very much.


If you have any other questions, please contact us and we will do our best to help you out