The Magic Feline Fountain™
To open the fountain
Make sure it’s dry. If you have already used it and it’s a little bit wet, use a little towel or kitchen paper before trying to open it—to avoid it from slipping from your hands and falling down.
Grab the fountain with both hands and rotate the cover as shown below.
To close the fountain
To close it, simply rotate the cover again to the initial position.
Let the fountain run for 10 minutes, then replace the water. It's recommended to clean it twice before using it for the first time.
Since natural coconut shell particles are activated through the filter, it is inevitable that small amounts of black activated carbon powder are released during its initial use. Natural activated carbon powder is 100% safe for cats.
Pump not working:
Sometimes due to the newness of the pump, it might require a first manual spin for it to work correctly. You'll only have to do this one time. After everything is set, you won't have to do this anymore.
- First time set up for the pump:
1. Open the pump.
2. You will see the turbine, with a Q-tip or your finger, rotate it completely a couple of times.
3. Put the pump back together and set up the fountain following the guide below.
- Install the pump at the bottom of the fountain then install the filter on top of it. Make sure it’s well fixated.
- After installing the pump and the filter, install the lid then the filter sponge.
- The last step is to install the cover, then the water outlet, that’s it!
In the printed instructions that come with the box, we suggest filling the fountain from the top. That’s just for the first time of use. After that, you can install the pump and the filter, fill the recipient, then add all the other parts. Whatever works best for you.
⚠️ IMPORTANT: Make sure to run the fountain without the spout for a couple of seconds, then insert the spout. Otherwise, water will come up with too much pressure and spill all over the floor.
Sometimes the water level might be a little below the pump as the fountain empties. Don’t panic. I know the warning sign is a little dramatic haha.
Just make sure you don’t plug the fountain without water because the pump might lose power over time.
For more—detailed—information about the first use, please read the instruction brochure that comes inside the fountain’s box.
If you have any doubts, please, do not hesitate to let us know by emailing us at email@example.com. We’ll reply super quickly.